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Kate Hardcastle


Customer Insight Speaker

Kate Hardcastle MBE is known as the Customer Whisperer and is the UK’s leading ‘go-to’ business expert on consumer insight for National TV & Media and keynote speaker on customer engagement and behaviour

Founder and owner of Insight with Passion – Kate leads the business transformation organisation helping clients to greater commercial success. Clients have included The Co-op, Trutex, and retail & leisure property investor NewRiver REIT plc.

Founder of the Customer at the Heart Awards, Kate has worked with significant household brands Silentnight. Kate is credited with successfully turning around ailing retail brands and shopping centres.

Her television work has seen appear as an expert on such shows as Rip Off Britain, What Britain Bought, Battlefront, and Inside Out, as well as being the consumer champion for the hit ITV 1 consumer show – Eat Shop Save.

Kate was honoured with an MBE in the Queen’s Birthday Honours 2018 and was the recipient of the Prime Ministers Point of Light Award.

Kate is a Trustee for the Diana Award, a charity supporting young people and ambassador for several charities including Women In Sport & northern branches of R.S.P.C.A. In a public vote of over 88,000 people – Kate was the recipient of the Yorkshire Business Woman of the Year and the Yorkshire Society’s Media Personality 2018.


Kate Hardcastle has a no-nonsense, warm approach which has seen her speak alongside world-renowned names, such as Bill Clinton and brands such as McDonalds and Google.

She speaks on topics such as –

• Women in business, sports & media.
• The Practice of Retail Theatre – it provides advice to retailers and businesses on using the five senses to entice consumers and increase footfall and profitability.
• Consumer behaviour,
• Developing talent



Women in Business


We have worked with Matthew for many years and will continue to do so. His knowledge of the Speaker Market and ability to interpret our clients requirements is quite exceptional.

He is incredibly thorough in his approach and always goes that extra mile to ensure everything is exactly as required.

I am always happy working with Matthew, he has great credibility, he is very diverse in his ability to make things happen.

Matthew Fisher and I have worked together for many number of years. I have always found Matt to be honest, good natured and willing to work hard always carefully selecting the best appearances to suit my personality and lifestyle. The work Matthew has delivered for me over the years has varied from schools, colleges, attending film premiers, guest speaking  to name a few all of which I have lots of memories and thoroughly enjoyed.