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Geoff Ramm

business

Customer & Celebrity Service & Marketing Speaker

Like you, Geoff Ramm, the creator and author of Celebrity Service and Celebrity Service Superstars knows that great customer service leads to lucrative, repeat business.  But a greater experience leads to global recognition.  So how can you design a customer experience that has you talked about for decades to come?

Geoff knows the Jedi Mind Trick to make you craved by your customers and teams, envied by your competitors and raved about in your industry.

In his highly interactive keynotes, you will not only discover out-of-this-world ideas, but will come up with exciting ideas to light up your business and excite your customers.   He’s challenged and inspired entrepreneurs, companies and organisations across six continents to create award winning ideas to outperform the competition.

His clients include Emirates, Warner Bros, Metlife, Specsavers and McDonalds.  Oh and his on-stage and on-screen presence as well as his infectious enthusiasm and humour, will have you on the edge of your seats…

Geoff also gives some examples of how his ideas have come to fruition including –

OMG Marketing: A business to business Valentine Card achieved a record 70% response rate by the Bauer Media Group after implementing OMG Marketing. Tiger Brands in South Africa introduced a dozen new ideas after his keynote and masterclass. Just one of these ideas increased sales by over 53%.

Celebrity Service: EC English Language Schools created the ‘Orange Carpet Experience’ which transformed their worldwide service offering to pupils and had them nominated for a UK Customer Experience Award 2016.

Geoff has spoken around the world for clients including Honda, British Airways, TATA, SAGE, Tiger Brands, Goldwell, and Dixons Carphone.

He is the youngest ever President of the Professional Speaking Association UK and was recently awarded the PSAE (Excellence) award, as well as being a UK Enterprise Ambassador.

SPEAKING TOPICS

You can choose from a high impact TED style 20 minutes, through to an expertly crafted 60 minute keynote. Geoff will pick the very best and most relevant content for your audience from his extensive catalogue of original stories, creative ideas and result defying techniques.

His speaking topics –

  • OMG Marketing – how to create and generate marketing ideas
  • Celebrity Service – How to deliver the best customer service

Celebrity Service is not just a fantastic and easy to follow philosophy, your audience will also be excited to implement and action their ideas immediately. There are 9 unique components to CELEBRITY Service that will spark the ideas to create memorable experiences for your customers.

Celebrity stands for;

  • Consistency
  • Excitement
  • Love
  • Engagement
  • Bravado
  • Response
  • Independence
  • Thank You

Topics

Customer Engagement
Marketing

Testimonials

We have worked with Matthew for many years and will continue to do so. His knowledge of the Speaker Market and ability to interpret our clients requirements is quite exceptional.

He is incredibly thorough in his approach and always goes that extra mile to ensure everything is exactly as required.

I am always happy working with Matthew, he has great credibility, he is very diverse in his ability to make things happen.

Matthew Fisher and I have worked together for many number of years. I have always found Matt to be honest, good natured and willing to work hard always carefully selecting the best appearances to suit my personality and lifestyle. The work Matthew has delivered for me over the years has varied from schools, colleges, attending film premiers, guest speaking  to name a few all of which I have lots of memories and thoroughly enjoyed.