Easy to Deal With
Have you ever been tried to be set up as supplier and it takes forever?
Or want to speak to someone and there is no phone number or their number is not allowed to be given out?
Or have you replied to an enquiry and then never heard anything back?
We all have our frustrations in our job and these are a few of mine and perhaps there are things we can do better ourselves too. However, If you are looking for someone who can offer advice on good customer service these are a few speakers we work with that can help.
Like you, Geoff Ramm, the creator and author of Celebrity Service and Celebrity Service Superstars knows that great customer service leads to lucrative, repeat business. But a greater experience leads to global recognition. So how can you design a customer experience that has you talked about for decades to come?
Geoff knows the Jedi Mind Trick to make you craved by your customers and teams, envied by your competitors and raved about in your industry.
In his highly interactive keynotes, you will not only discover out-of-this-world ideas, but will come up with exciting ideas to light up your business and excite your customers. He’s challenged and inspired entrepreneurs, companies and organisations across six continents to create award winning ideas to outperform the competition.
Linda Moir is an authoritative speaker on customer services having spent 30 years working with high profiles businesses and organisations to deliver outstanding customer service and engagement.
Linda spent five years working at Virgin Atlantic where she oversaw a period of significant business growth while also driving the Virgin Atlantic service promise of ‘Brilliant Basics, Magic Touches.’ With the support of Sir Richard Branson, she led 5,000 Cabin Crew that achieved the highest recorded customer satisfaction scores.
In 2012 she led the front of house Event Services team at the London Olympic and Paralympic Games, where 15,000 volunteer Gamesmakers hosted 9 million spectators
Andrew McMillian is one of the UK’s most respected speakers on Customer Service & Customer Engagement, having been part of driving force behind John Lewis renowned customer service for 28 years.
After leaving John Lewis, Andrew worked for a consultancy firm, where he led projects for Plymouth City Council – a project which subsequently won a national award and supported a number of NHS Foundation Trust to implement better patient experiences, as well as working for a number of private sector clients.
Having started his career as a trainee at the John Lewis Partnership, he worked his way up through the company, from various stores, to finally to the head office where he took control of the stores Intelligence Team, and then onto lead the customer experience for the department store division
Rebecca Brown is a multi-award-winning customer experience professional with over a decade of hands-on experience transforming the customer experience of UK and international businesses and a speaker on customer service, feminism, and anti-bullying.
Rebecca is the co-founder of Think Wow, a sales and CX consultancy dedicated to helping SMEs and entrepreneurs grow their businesses through strategic improvements and values-based training. They help companies, attract, win, and retain more loyal customers with award-winning customer experience and sales strategy
Her passion for understanding the culture and values of an organisation and using them to underpin transformation work and training has won her clients such as Save the Children, HubSpot, and Mobile Mini UK.
Geoff Burch is considered by many to Britain’s “Alternative Business Guru and is a keynote speaker on customer service, leadership, and sales. Geoff has been a respected business speaker since leaving his senior management job 30 years ago and has not looked back.
Geoff Burch is a best selling author and TV presenter, whose tailored presentations have helped to motivate, and inspire change within organisations. A blend of motivational message and humour, he is always in demand as a speaker and was recently voted ‘Business Communicator of the Year’ by the UK Speechwriters’ Guild.
While Geoff has spoken for numerous big business, he is passionate about small business and uses his skills from working within big companies to help them grow and become successful.
For any enquiries we can help with please email us on enquiries@scampspeakers.co.uk