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Hamish Taylor


Keynote & Business Speaker on Change and Innovation

Hamish Taylor is a turnaround speaker and business speaker that has lead some of the leading UK companies through periods of change.

His career has taken him from the international consumer goods giant Procter & Gamble, consultancy firm Price Waterhouse and British Airways to become CEO of the channel tunnel railway Eurostar, and then CEO of Sainsbury’s Bank.

Hamish Taylor embarked on his career with Procter & Gamble Ltd where he was responsible for the Flash brands. He then went on to become Head of Brand Management at British Airways in 1993 where he was responsible for the airline’s passenger brands (First, Club, Concorde, Shuttle, etc.). Innovations included major product relaunches of Club Europe, Club World and First Class (including the introduction of flatbeds).

On each occasion, he left behind a record of business growth triggered doing things differently.

Regularly featured in broadcast media, today Hamish acts as an advisor to some of the world’s largest companies (and Governments) assisting with specific innovation projects, customer focus and/or people leadership.


Hamish’s keynotes will demonstrate the breakthroughs that can be achieved by changing your approach. Hamish’s message can be tailored to a variety of topics and levels within any organisation.

• The Customer Promise:- Lessons in putting the customer at the heart of all activities changing the way you understand your customers (both internal and external) bring new insights that enable you to create a Customer Promise

• MasterThief:- Lessons in driving innovation and change by stealing ideas from the outside. If you want a breakthrough, look outside your current environment!.

• Playing Reverse Football:- Lessons in making sure you take the organisation with you! The biggest challenge we face in the change journey is to ensure employee engagement.