Celebrity Service Superstars – Geoff Ramm
Our April 2021 book of the month is “Celebrity Service Superstars: Memorable Experiences that will light up your business” by Customer (and Celebrity) Service and Marketing Speaker Geoff Ramm.
About the Book
In “Celebrity Service Superstars” Geoff has hand-picked THE most original, unique, and quirky examples of creative customer experiences that are guaranteed to inspire you and your team to outperform, outmanoeuvre and stand head and shoulders above the competition.
Complimenting his previous book “Celebrity Service”, the book is designed to reveal to improve your own customer service by revealing –
- The gap in your service that you never knew existed.
- Smart techniques to help you generate clever experiences of your own.
- Simple, cost-effective ideas and touches that will mean the world to your customers.
- Fun, fresh, and exciting new perspectives that will inject your entire team with enthusiasm.
- Fantastic ideas and inspiring stories that will get you spectacular results.
Geoff introduces you to some of the amazing people he’s met who have discovered extraordinary ways to deliver world-class experiences, and he’ll show you how you can use their strategies to make your own brand unforgettable, your business unmissable and your customers coming back for more.
Entertaining and thought-provoking! Geoff Ramm’s knowledge and insight will reshape the way you think about customer service —Heather McNamee, Area General Manager, Fraser’s Hospitality UK
Talk about WOW! Geoff Ramm ignites a desire to be the most talked about business on earth with positive energy and purpose. He’ll help you see the difference and be the difference. —Olivia Sarah-Le Lacheur, General Manager, Retail Distribution, Partnership Development AIA Group
I have been living and breathing Geoff’s mantra for many years with significant success, enabling consecutive years of growth. –-Ed Bracken, General Manager, Crowne Plaza, The City, London
Geoff Ramm is a specialist speaker in Customer Service and Marketing and creator of Celebrity Service and OMG Marketing. Geoff knows the only way to get more customers is the create the best marketing, and that excellent customer service leads to a successful business.
Geoff started by launching start-up entrepreneurs after becoming a marketing manager for a motor retail group working with global giants such as Honda, Toyota, and Chrysler. This led to him starting his own consultancy business in 2002 and becoming a professional speaker in 2008.
In his speeches, Geoff teaches audiences on how you can create highly successful marketing ideas and gets them excited to implement them. You will discover simple and cost-effective approaches that will get clients talking about your business.
His speaking topics include–
- OMG Marketing – How to create and generate marketing ideas
- Celebrity Service – How to deliver the best customer service