Giving and Receiving Feedback

How often do you get a feedback survey after just making one phone? Or every time you order something online you are expected to rate service out of 10?

But replying to a form is different to receiving feedback face to face. You might be asked to deliver feedback on someone’s performance – how do you deliver that with empathy? How might you handle negative feedback.

These are two speakers we work with who offer some insights into delivering feedback and how to handle negative feedback

Andrew Pain

Andrew is a motivational and CPD accredited mental health speaker, a podcaster and award-winning campaigner for men and boys, leading in his work on men’s mental health, also delivering talks on burnout, community building and psychological safety. He’s a lived-experience speaker on domestic abuse and his popular TEDx talk is one of the only TED/TEDx talks exploring the topic as a male victim.

In his talk on Imposter syndrome Andrew covers the topic of Negative Feedback

IMPOSTER SYNDROME: WHY IT’S TOXIC AND HOW TO BEAT IT

Imposter Syndrome: it’s where you doubt your ability, you feel like a fraud about to be exposed and you believe your accomplishments are not worthy of attention or respect. According to research, 70% of us have experienced it and it appears to be getting worse in the 21st century, holding people back from achieving their potential and leading to long term anxiety, self-loathing and depression.

In this keynote talk, you will explore: 

• Two types of Imposter Syndrome which no one is talking about: a) why they matter, b) what causes them, c) how to beat them.
• 3 critical assumptions to adopt as your mantras if you want to send Imposter Syndrome packing.
• 3 powerful self-management techniques to draw on when you’re feeling inadequate and your confidence is shot to pieces.
• 3 everyday habits which most people are unaware they do, but which undermine our self-worth.
• How to process negative feedback, so you’re not consumed by it and can separate the helpful from the unhelpful.

Andrew will look at the four phases most people experience when they receive negative feedback and helps to explain how to process negative feedback as painlessly and quickly as possible and how to strip out the helpful stuff from the unhelpful stuff.

SHOLA KAYE

Shola Kaye helps global organisations prepare for the future of work using the power of empathy, effective communication and inclusion nudges. Shola’s work is frequently described as practical, easily implementable and inspiring.

At the moment her most popular keynote is on Delivering Feedback with Empathy. Everyone needs to deliver feedback at some stage in their lives, and the way in which this is done has the power to make or break careers, as well as relationships

Delivering effective feedback with emotional intelligence –Develop the skills to support and co-create your colleagues’ success.

Delivering effective feedback is a valuable life skill. Feedback can be empowering, inspiring and can drive an individual, and their team, towards fantastic success. However, if delivered in the wrong way, feedback can be divisive, demotivating, and destructive. And when we avoid giving feedback to spare someone’s feelings, the eventual outcome can be just as damaging.

Learning objectives:

• Discover the four elements required to create psychological safety so that your feedback is
  well-received
• Gain insights from powerful personal stories and statistics on how feedback affects motivation and performance
• Explore the repercussions of poor feedback styles such as The Drive-by, The Comparison, The Public Humiliation, and The Wrecking Ball
• Take away an effective strategy for delivering feedback as an individual contributor

After this session, you’ll feel renewed energy and enthusiasm for giving and receiving feedback. You’ll have a deeper insight into the role your personality plays when delivering feedback and will be able to take steps to optimise your performance. You’ll learn some effective frameworks for sharing feedback in a way that gets results.

If you interested in working with Shola or Andrew please contact is on enquiries@scampspeakers.co.uk or contact us on 020 8854 7247