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Larry Hochman

business

Customer Relationship & Customer Service Speaker

Larry Hochman is a leading global Customer Relationship expert who has rolled out culture change initiatives including British Airways’ ‘Winning for Customers’ programme and is a keynote speaker on customer service and retention.

His BA programme was delivered to 55,000 employees around the world and was considered the benchmark for culture change programmes in Europe.

He is a globally recognised expert on Customer Experience, Customer Relationships, Customer Loyalty, Customer Service, Culture Change and the author of the bestselling book, ‘The Relationship Revolution’ which focussed on how best to add value to customer relationships in the digital age.

Larry has a successful speaking career having made over 500 speeches in 72 countries, engaging at the highest level with corporations and governments.

SPEAKING TOPICS

Larry Hochman is one of the most popular keynote speakers in the world and is globally recognised as an expert in Customer Relationships, Leadership and Talent Management.

• The Human Touch – True added value in the digital age

• The Customer Experience – Your only priority

• Transformational Leadership in a Changing Environment

• The New Marketing – customers do it for you

• Creating a Collaborative Culture of Change

 

Topics

Change
Leadership
Marketing
Technology/Digital/Al

Testimonials

We have worked with Matthew for many years and will continue to do so. His knowledge of the Speaker Market and ability to interpret our clients requirements is quite exceptional.

He is incredibly thorough in his approach and always goes that extra mile to ensure everything is exactly as required.

I am always happy working with Matthew, he has great credibility, he is very diverse in his ability to make things happen.

Matthew Fisher and I have worked together for many number of years. I have always found Matt to be honest, good natured and willing to work hard always carefully selecting the best appearances to suit my personality and lifestyle. The work Matthew has delivered for me over the years has varied from schools, colleges, attending film premiers, guest speaking  to name a few all of which I have lots of memories and thoroughly enjoyed.