Former CEO of TalkTalk & Retail & Digital Speaker
Dido Harding is a former CEO of TalkTalk PLC and led the company’s transformation following its demerger and is a respected keynote speaker on the digital economy.
Dido was at Talktalk for seven years, and under her guidance, she transformed the customer service following its demerger from Carphone Warehouse, turning Britain’s most complained about telecoms operator into an award-winning provider.
She has also been a regulatory, political and media campaigner for greater competition in the sector, leading to the eventual break-up of BT in 2017. She was also at the helm when TalkTalk suffered one of the most high-profile cyber attacks and was praised by a Parliamentary Committee for her clear and strong crisis leadership.
Dido is a regular commentator on what the digital revolution means for businesses and society and how Britain can become the world’s most inclusive, successful digital economy.
She began her career as a consultant with McKinsey before embarking on a long career in retail. She held senior positions with Thomas Cook, Woolworths, and Tesco. Before her appointment as CEO of TalkTalk, Dido was Sainsbury’s Convenience Director.
In October 2017 it was announced that Dido was to become the new chair of NHS Improvement. Dido was appointed as a non-executive director on The Court of The Bank of England in July 2014. She has also served on the boards of The British Land Company PLC and Cheltenham Racecourse. In August 2014, Dido became a Conservative Life Peer and served on David Cameron’s Business Advisory Group, advising the Prime Minister and Chancellor on business and economic policy.
Dido Harding has been highly praised for her leadership skills and for steering her company through difficult times and turning them into award winners. She speaks on the lessons she has learned and covers subject such as –
• Customer Service
• Crisis Management
• Corporate Turnaround
• Transformational Leadership
• Retail and Reputation